Questions about booking, consultations, and our overall rental process
Information about delivery areas, timing, and installation services
Details about our inventory and customization options
Information about costs, deposits, and payment methods
Details about our cancellation policy and rental agreements
Information about item care and damage policies
We recommend booking as soon as you have your event date and venue confirmed, especially for peak seasons (October-March) when availability can be limited. For large events or weddings, 6-12 months in advance is ideal. For smaller events, 2-3 months notice is typically sufficient. Last-minute bookings are accommodated based on availability.
Yes! We encourage clients to visit our showroom in Malaga where you can view samples from our collection. Appointments are recommended to ensure dedicated assistance from our styling team. Virtual appointments are also available for interstate clients or those unable to visit in person.
Our booking process involves several steps:
Yes, we offer comprehensive styling services in addition to furniture and décor rentals. Our experienced stylists can help with overall event design, from concept development to execution. This includes color palette selection, layout planning, and on-site styling. Styling services can be added to any furniture rental package, with pricing based on event size and complexity.
To provide an accurate quote, we need the following details:
The more information you can provide, the more tailored our proposal will be.
We are based in Perth, Western Australia, but service events nationwide. Delivery within the Perth metropolitan area is standard. For regional WA and interstate events, we coordinate logistics to ensure smooth delivery and setup. Additional delivery fees apply based on location and are clearly outlined in your quote.
Delivery and setup typically occur 1-2 days before your event, depending on venue access and setup complexity. For events requiring extensive styling, we may request earlier access. Collection usually takes place the day after your event concludes, but can be scheduled for the same evening for venues with tight turnaround times. Specific timing is coordinated with you and your venue.
No, you don't need to be present if you've arranged venue access for our team. We coordinate directly with venue managers when possible to minimize your involvement in logistics. If venue access requires your presence, we'll schedule delivery and collection times that work with your schedule. We document all items at delivery and collection to ensure accuracy.
Yes, our standard service includes professional setup of all rented items. Our team arranges furniture according to the agreed floor plan and ensures everything is perfectly positioned. Full styling services (including detailed arrangements, final touches, and décor placement) are available as an additional service. We recommend our full styling service for a cohesive, professionally finished look.
We're experienced in working with venues of all types, including those with access challenges like stairs, elevators, narrow doorways, or time restrictions. Please inform us of any venue limitations during the initial consultation so we can plan accordingly. We conduct site visits for complex setups to assess access and develop specialized logistics plans when necessary.
Absolutely! We encourage creative mixing and matching to create a unique look for your event. Our stylists can help you select complementary pieces from across our various collections to achieve your desired aesthetic. Many of our most striking event designs incorporate elements from multiple collections.
Yes, we offer custom sourcing and creation services for special requests. If you have a specific vision that requires items not in our standard inventory, we can often source or create custom pieces to match your needs. Custom services require additional lead time (typically 4-8 weeks) and may incur additional fees. Please discuss any custom requirements during your initial consultation.
Our experienced team will help you determine the appropriate quantities based on your event type, guest count, venue size, and layout. We create floor plans that optimize space while ensuring comfort and flow. We'll recommend quantities that provide sufficient seating and functionality without overcrowding your venue.
Many of our furniture pieces are available in multiple color options, particularly our upholstered items, linens, cushions, and décor accessories. During your consultation, we'll discuss available color options for your selected items. For specific color requirements, we recommend booking early as popular colors may have limited availability during peak season.
Absolutely! We regularly collaborate with florists, caterers, lighting specialists, entertainers, and other event vendors. We're happy to coordinate with your entire vendor team to ensure a cohesive event design. We can participate in joint planning meetings and share floor plans to ensure all elements work together harmoniously.
Our pricing is based on several factors:
All quotes include detailed line-item pricing for complete transparency.
To secure your rental items, we require a 30% non-refundable deposit at the time of booking. This deposit confirms your reservation and removes the items from our available inventory for your event date. The remaining balance is due 14 days prior to your event date. For bookings made less than 14 days before an event, full payment is required at the time of booking.
We accept various payment methods for your convenience:
Please note that credit card and PayPal payments incur a 2.5% processing fee.
For most standard events, we don't require a separate security deposit. However, we do require credit card details to be kept on file for potential damages. For certain high-value items or events in remote locations, a refundable security deposit may be required. This is assessed on a case-by-case basis and will be clearly communicated during the quotation process.
We strive to be transparent about all costs. In addition to the rental prices, potential additional fees include:
All applicable fees will be outlined in your proposal before you commit.
Our cancellation policy is as follows:
We understand that circumstances can change. Please contact us as soon as possible if you need to cancel or reschedule.
Yes, you can make changes to your order up to 14 days before your event, subject to availability. Additions are always welcome (based on availability) and will be priced at the current rates. Reductions in quantity or value are subject to our cancellation policy percentages. Substantial changes made less than 14 days before your event may incur a change fee to cover administrative costs.
For outdoor events, we recommend having a wet weather contingency plan in place. If severe weather is forecasted, we will work with you to adapt your setup or implement your backup plan. For safety reasons, certain items may not be suitable for use in severe weather conditions.
Weather-related cancellations are subject to our standard cancellation policy, so we strongly recommend event insurance for outdoor celebrations. Last-minute relocation of items due to weather may incur additional labor charges.
Yes, we maintain comprehensive business insurance including public liability coverage. We can provide a certificate of insurance to your venue if required. While we're fully insured, we recommend that clients also obtain event insurance, especially for large or outdoor events, to protect against unforeseen circumstances.
We respect your privacy and handle all personal information in accordance with Australian privacy laws. Information collected is used solely for providing our services to you and is never shared with third parties except where necessary for delivery logistics. For our complete privacy policy, please visit our Privacy Policy page.
While we understand that accidents happen, clients are responsible for damage beyond normal wear and tear. Our team documents the condition of all items before delivery and after collection. If damage occurs, we will notify you with documentation and assess repair or replacement costs. These costs will be charged to the credit card on file.
For items with minor damage that can be repaired, you'll be charged the repair cost. For items damaged beyond repair, you'll be charged the full replacement value.
We ask that you take reasonable care of all rented items during your event:
We provide care instructions for specific items that require special attention.
Basic cleanup is appreciated, but professional cleaning is included in your rental fee. We ask that you:
Our team will handle thorough cleaning and maintenance after collection. Excessive soiling or items returned in an unusually dirty condition may incur additional cleaning fees.
All items are inventoried at delivery and collection. If items are missing at collection, we will contact you immediately. You'll have 48 hours to locate and return missing items before replacement charges are applied. Missing items not returned will be charged at their full replacement value to the credit card on file.
Yes, we offer an optional Damage Waiver for 10% of the rental subtotal. This waiver covers accidental breakage and damage (excluding lost items, theft, or negligent misuse). With the Damage Waiver, you won't be charged for minor accidental damage. We recommend this option for events with large guest counts or where furniture will be extensively used.
If your question isn't answered above, we're happy to help! Contact our team for personalized assistance with any inquiries about our services, products, or processes.
You can reach us by phone at +61 45 870 0656 during business hours, email us at relations@crozelonchon.world, or use the contact form below to send us your question.